Benchmarking Performance and Methods for Improving and Developing Performance

• Factors and Challenges Faced by Organizations That Require Attention to the Implementation of Total Quality Management and Benchmarking Performance to Develop Services.

• Total Quality Management (Concept, Importance, Implementation Requirements, and Obstacles).
• Proper Planning for the Implementation of Total Quality Management and Benchmarking Performance.
• Benchmarking as a Quality Management Approach (Origin, Benefits, and Objectives).
• When Should We Perform Benchmarking to Improve Service and Performance?
• Types and Stages of Benchmarking to Improve Performance.
• Benefits of Effective Benchmarking Implementation.
• Processes for Monitoring the Design and Implementation of Total Quality Management to Develop Services.
• The Relationship Between Total Quality Management and ISO Standards.
• Total Quality Management and Six Sigma Strategy.
• Stages of Six Sigma Implementation.
• ISO International Standards and Six Sigma Strategy.
• Kaizen, Total Quality Control, and Competitiveness.
• Low Performance vs. Outstanding Performance (Fifteen Criteria).
• Applications, Case Studies, and Practical Models.

• Providing participants with the latest scientific and practical methods in implementing Total Quality Management systems, benchmarking performance, and developing services by exploring the latest advancements in Six Sigma strategy, its implementation stages, and the ISO international standards.

• High-quality scientific material, both in content and presentation, designed in a luxurious manner.
• Trainers of the highest caliber.
• Advanced training methods.
• A team trained to ensure complete comfort for the trainees.
• Training halls equipped with all necessary facilities.
• The ability to design training programs according to the strategies of the companies they are offered to.

At Creative Sources for Training (CS), we strive to apply the highest quality standards to achieve the desired goals through:

• Conducting pre- and post-tests to determine the added value of the program.
• Relying on workshops and enhancing interaction between the trainer and participants, as well as among the participants themselves.
• Using the latest globally applied training methods and interactive tools.
• Sharing successful experiences from institutions that have implemented similar programs.
• Preparing and designing training materials by specialists and practitioners experienced in similar projects, presented in a luxurious manner.
• Focusing on delivering the program in a distinguished training environment that aligns with the nature of the program, in one of the premium hotels.
• Limiting the number of participants to a maximum of 20 per program.
• Providing detailed reports for each training program covering aspects such as attendance, participation, assignments, test results, etc.