Developing the skills of personal secretaries for senior executives

• The concept and nature of the role of a personal secretary.
• Duties and responsibilities of a personal secretary.
• Behaviors of an effective secretary and their role in achieving outstanding work performance.
• Individual differences in human motivations and personal needs.
• Methods of motivating people and achieving effectiveness and success.
• Administrative communications (nature, components, elements, modern methods).
• Skills in telephone communications and methods for achieving their effectiveness.
• Skills for effective interpersonal interactions:
  • Methods and techniques for achieving effective interactions.
  • Reciprocal relationships and the elements of their effectiveness.
  • Skills for dealing with supervisors and how to handle each type and its impact on work.
  • Skills and techniques for engaging speech and good communication.
• The role of a personal secretary in handling confrontation situations (practical cases).
• Handling incoming and outgoing mail.
• Organizing and storing information – methods of classification and indexing.
• Skills for organizing official meetings (training evaluation).
• Applications, cases, and practical models.

Providing participants with the fundamentals and modern concepts in the field of personal secretarial work, including key practical duties for performing their tasks, and methods to enhance their personal skills and effectiveness in their roles.​​​​​​​

• High-quality educational material in both form and content, designed in a luxurious manner. Trainers at the highest levels.

• Advanced training tools.

• A team trained to ensure complete comfort for the trainees.

• Training rooms equipped with all necessary facilities.

• Ability to design training programs according to the strategies of the companies providing them.

At Creative Sources for Training (CS), we strive to apply the highest quality standards to achieve the desired goals through:

• Conducting pre- and post-assessments to determine the added value of the program.
• Relying on workshops and enhancing interaction between the trainer and participants, as well as among participants themselves.
• Utilizing the latest training methods and interactive tools applied globally.
• Sharing experiences from institutions that have implemented and achieved significant success.
• Preparing and developing training materials by specialists and practitioners of similar projects, presented in a luxurious manner.
• Focusing on executing the program in a distinguished training environment suitable for the nature of the program, at a five-star hotel.
• Conducting courses with a maximum of 20 participants per program.
• Providing detailed reports on each training program, including attendance, participation, assignments, and test results.