Total Quality Management Control Systems

• Production and Operations Management According to International Standards (ISO 9000)

• Focus on the Consumer (Understanding and Meeting Consumer Expectations)
• The Holistic Approach to Quality Management
• Improving Quality Management through Process Management
• The Integrated Model for Quality Process Management
• Quality Planning (Product/Process)
• Quality and Competitive Factors Between Companies
• Creating a Work Environment for Implementing Total Quality in the Organization
• Defining Responsibilities and Roles for Marketing Management Staff
• Establishing Quality Circles
• Improving Process Quality
• Focus on Customer Satisfaction
• Manufacturing Process Control Systems
• Elements of Quality Control
• Reviewing and Evaluating Quality Management Activities
• The ISO International Standards as a Basis for Quality Management Systems
• Applications and Case Studies

• In light of the difficulties many companies face in implementing Total Quality Management, this program aims to:

• Correct the understanding of quality among employees in the organization so that they can participate in implementing Total Quality Management as a modern administrative approach.
• Highlight the ISO standards as one of the international quality management systems.
• Equip participants with skills in planning and monitoring operational processes and ensuring product quality.

• High-quality scientific material, both in content and presentation, designed in a luxurious manner.
• Trainers of the highest caliber.
• Advanced training methods.
• A team trained to ensure complete comfort for the trainees.
• Training halls equipped with all necessary facilities.
• The ability to design training programs according to the strategies of the companies they are offered to.

At Creative Sources for Training (CS), we strive to apply the highest quality standards to achieve the desired goals through:

• Conducting pre- and post-tests to determine the added value of the program.
• Relying on workshops and enhancing interaction between the trainer and participants, as well as among the participants themselves.
• Using the latest globally applied training methods and interactive tools.
• Sharing successful experiences of institutions that have implemented similar programs.
• Preparing and designing training materials by specialists and practitioners experienced in similar projects, presented in a luxurious manner.
• Focusing on delivering the project in a distinguished training environment that aligns with the nature of the program, in one of the premium hotels.
• Limiting the number of participants to a maximum of 20 per program.
• Providing detailed reports for each training program covering aspects such as attendance, participation, assignments, test results, etc.