Total Quality Management and the Development of Administrative Performance in Government Services

Definition of Quality and Total Quality Management (TQM) and its Components.

• Total Quality Management as a Comprehensive Culture.
• Benefits of Quality Systems Based on ISO Standards.
• Challenges Facing Quality Management and Total Quality.
• Quality and Disaster Theory.
• Different Approaches to Total Quality Theories and Administrative Performance Development.
• Roles of Participants in the Quality Improvement and Administrative Performance Development Program.
• Guidelines to Follow When Implementing a Quality Improvement Program.
• Why Do Most Companies Fail in Quality Management?
• The Role of Different Departments in Total Quality Management for Performance Development.
• What Needs to Be Changed and Developed in Management for Total Quality Management.
• Planning and Monitoring Total Quality and Issues in Its Implementation and Solutions.
• Administrative and Statistical Methods Used to Solve Quality Problems.
• Contents of a Quality Management System That Aligns with Modern ISO Standards.
• Modern Applications of the New Six Sigma Strategy to Achieve Peak Performance.
• Benchmarking and Its Applications in Total Quality Management.
• Case Studies, Models, Surveys, and Practical Training.

Understanding the importance of the Total Quality System and the development of administrative performance in government services, and the essential factors for the impacts of improving and developing performance to reach excellence through the new Six Sigma strategy.​​​​​​​

• High-quality educational material in both form and content, designed with elegance.
• Top-tier trainers.
• Advanced training methods.
• A team trained to ensure complete comfort for the trainees.
• Training rooms equipped with all necessary facilities.
• The ability to design training programs according to the strategies of the companies they are offered to.

At Creative Sources for Training (CS), we strive to apply the highest quality standards to achieve the desired goals through:

• Conducting pre- and post-program tests to determine the added value of the training.
• Relying on workshops and fostering interaction between the trainer and participants, as well as among the participants themselves.
• Utilizing the latest globally-applied training methods and interactive tools.
• Sharing successful experiences from organizations that have implemented and achieved significant success.
• Preparing and developing training materials by specialists and practitioners in similar projects, presented in an elegant manner.
• Focusing on delivering the program in a distinguished training environment that aligns with the nature of the program, hosted at a premium hotel.
• Limiting the number of participants to a maximum of 20 per program.
• Providing detailed reports for each training program, covering aspects such as attendance, participation, assignments, test results, and more.