Website Policies

The site ensures that the beneficiaries of its services periodically review the published training content and verify its compliance with national laws and policies.

The site welcomes any feedback on this matter from its visitors or beneficiaries of its services through the "Contact Us" page, to be reviewed immediately and ensure its suitability.

At Creative Sources Center, we offer electronic training services that comply with the standards of the National Center for E-Learning. This policy, in accordance with the license granted to us, is committed to applying specific standards for trainee acceptance and subsequently awarding attendance certificates.

Trainees can access our services through our website and fulfill the requirements to obtain attendance certificates for programs or training courses entirely online.

Our team handles the process of trainee acceptance and certificate issuance using only digital identifiers, without relying on trainees' personal data, ensuring integrity and transparency in all cases.

You can view the Academic Integrity Charter by visiting the Academic Integrity Charter page here.

 

Creative Sources Center is committed to adhering to intellectual property rights regulations in the organization of course content, electronic activities, and the content of the programs and training courses we offer.

We ensure that no user data, information, or any written, visual, or audio content is published or shared outside the e-learning system.

The center guarantees trainers their full rights to publish their courses through our platform, in accordance with the agreements signed between both parties.

If quotations from other references are included, clear acknowledgment will be provided within the training content of each course or any content published on the center's website.

Content developed by our team at the center will be marked with "All Rights Reserved," and those wishing to use it must coordinate with the site management.

If any violation of intellectual property rights is proven, or any instances of electronic piracy or hacking attempts targeting the center’s website, databases, or equipment are discovered, the relevant authorities will be immediately notified.

For more details about the center's policy on protecting intellectual property rights, please visit the link: Intellectual Property and Copyright Protection | Creative Sources Center.

Trainees access synchronous and asynchronous courses using unique registration credentials for each trainee, including a username and password.

Trainee logins and logouts from training sessions are recorded electronically, and attendance in virtual classrooms is equivalent to regular in-person attendance.

Attendance is calculated based on the total time of the training course, and trainees must attend at least 75% of the scheduled hours to receive an attendance certificate.

The percentage of attendance is the main factor in determining the trainee's eligibility for the attendance certificate.

To ensure an effective learning environment, the number of trainees in a synchronous virtual classroom is limited to a maximum of 25 participants.

For more details, you can visit the Attendance Policy page via the link: Attendance Policy.

 

Creative Sources for Training and Consulting is committed to achieving the highest levels of satisfaction among its service beneficiaries. The center aims for continuous improvement and enhancement of training performance, focusing on trainees as the primary recipients of the center’s services and trainers to ensure the quality of training materials in both knowledge and skills. To achieve this, the center relies on the following mechanism:

  1. Measuring Beneficiary Satisfaction with E-Learning Training:
    Satisfaction of trainees with the provided training services is measured through carefully designed surveys that cover all aspects of the training experience. Beneficiaries are asked to complete these surveys, and the administrative and technical team analyzes the results to identify strengths and opportunities for improvement.

  2. Service Availability and Accessibility:
    This aspect evaluates beneficiaries' experience with the e-learning systems used at the center, including ease of access to and interaction with electronic content.

  3. Training Content Evaluation:
    This aspect allows the center to understand beneficiaries' opinions on the pros and cons of the training content delivered through electronic learning systems. Weak points that may hinder content utilization are analyzed, with suggestions for improvement provided.

  4. Accuracy and Reliability of Training Materials:
    This aspect involves evaluating the accuracy and reliability of the training materials from the beneficiaries' perspective, focusing on how well the materials capture the trainees' attention and engage them in the training process.

  5. Overall Impression of Beneficiaries:
    This aspect aims to gather beneficiaries' feedback on the effectiveness of communication and awareness of the technical, academic, and support services provided by the center, as well as how these services are utilized.

Through this mechanism, Creative Sources for Training and Consulting ensures the delivery of a distinguished educational experience that meets the needs and aspirations of trainees, helping them achieve their academic and professional goals.

  • Beneficiary Satisfaction Survey (Trainees)
  • Beneficiary Satisfaction Survey (Trainers)

 

Number of Users: 500 concurrent users
Server Type: Cloud-based
Database: SQL Database
Network Connection: 1000 Mbps
Technical Support Team: Available 24/7

Commitment
We are committed to providing the technical infrastructure for Creative Sources for Training with unique technical capabilities to accommodate numbers that match the content and purpose of the training, aiming to achieve the desired knowledge outcomes. Each program or training course has its own specificity in terms of topics, content, objectives, exercises, and training methods. The technical infrastructure prepared in quality systems allows for diversity in training methods, including group, individual, interactive, and non-interactive approaches, depending on the training purpose and goal.

As such, the system can accommodate varying numbers of users across multiple training programs simultaneously within a precise technical framework. With a cloud server, reliable and accurate databases, and high-quality communication networks, precise protection systems will be provided for all technical components to safeguard all contents and data. A technical support team will be available 24/7 through all communication channels to provide immediate support, technical solutions, and alternatives.

  • Due to the nature of our training services, our website collects and processes user data electronically. We use this data primarily to enhance customer experience and continuously improve our services.

    We use cookies to support site functionality and enhance the user experience.

    Protecting the privacy of visitor and user data is a top priority for us; we are committed to not selling user data and maintaining its complete confidentiality.

    To ensure information security, we adhere to guidelines and standards set by the National Cybersecurity Authority.

    Subscribing to our mailing list allows you to receive emails about our services, and you can unsubscribe at any time.

    For more details about our privacy policies, please visit our Privacy Policy page at: Privacy Policy | Creative Sources for Training

The system provides a notification mechanism for both trainees and trainers in their respective accounts. It also relies on email notifications and alerts.

The systems provided by Creative Sources for Training support a wide range of devices, regardless of operating system or screen size, including smartphones and tablets. The center offers e-learning solutions compatible with all devices, whether smartphones or tablets, across different operating systems.

The center uses the "Zoom Meeting" platform, an advanced meeting platform that supports application installation on computers running Windows or Mac, as well as various types of mobile devices and tablets. The Zoom software can be easily installed from device app stores or the platform's website.

Technical Support Policy

  1. Introduction: The Technical Support Team at Creative Sources for Training aims to provide comprehensive services to all users of the online platform through multiple channels to ensure their needs are met and to provide maximum comfort.

  2. Support Channels:

    • Remote control software support: Such as "TeamViewer".
    • Social media support: (WhatsApp, LinkedIn, Twitter).
    • Direct phone support.
    • In-class training support.
    • Email support.
    • Technical support form on the website.
  3. Beneficiaries of Technical Support Services:

    • Trainers registered on the educational platform for delivering training courses.
    • All trainees enrolled in training courses on the platform.
    • Supervisors of relevant governmental entities, such as: The General Organization for Technical Education and Vocational Training and the National E-Learning Program.
  4. Communication Channels:

    • Call Center: +966593770712 (Working days: Sunday to Thursday, from 9 AM to 5 PM, and during training course times).
    • Email: info@cstc.sa
    • Social Media Applications:
  5. Services and Systems Covered by Technical Support:

    • Registration for courses and troubleshooting technical issues.
    • Training on using the online platform and benefiting from its features.
    • Onboarding new users.
    • Logging into the educational platform and creating trainee accounts.
    • Attending courses and using live broadcast applications.
    • Trainer access to the platform.
    • Issuing trainee certificates from the Manar platform.
  6. Expected Response Times:

    • WhatsApp: Immediate response.
    • Twitter: Usually within minutes.
    • Email: Within 15 minutes.
  7. Roles and Responsibilities:

    • Level 1 - Customer Service Call Center: Handles all calls and provides initial technical support or forwards inquiries to the appropriate department.
    • Level 2 - Support Operations Department: Completes technical support processes and verifies issue resolution.
  8. Working Hours:

    • Sunday to Thursday, from 9 AM to 5 PM, and during training course times.

Commitment: We, at Creative Sources for Training, are committed to providing comprehensive technical and educational support to trainers and trainees throughout the training period. The center is dedicated to providing all necessary resources and services to ensure a smooth and effective training experience.

Training Programs for Trainees Number of Days Number of Hours -
Virtual Classrooms Training 1 5  
Cybersecurity 2 10  
Instructional Design in E-Learning 1 5  
Ethics in E-Learning 1 5  
Zoom Virtual Classes 1 5  

 

 

 

Creative Sources for Training is committed to providing a qualified supervisory team with the necessary qualifications and skills to ensure the quality of training.

The center also commits to ensuring that technicians, administrators, and technical staff obtain professional certifications accredited by the National Center for E-Learning, according to the specified schedule.

Furthermore, the center pledges to qualify trainers for obtaining the necessary professional certifications from the National Center when delivering synchronous e-learning, according to the schedule provided in the link below.

Please attach a list of names of the staff who have obtained the required professional certifications.

We, Creative Sources for Training, commit to providing training of the highest quality by ensuring that all our trainers obtain professional certifications from the National Center for E-Learning. The center pledges to adhere to all standards and requirements necessary for obtaining these certifications, according to the specified timeline, and also to ensure that technicians, administrators, and technical staff receive professional certifications from the National Center for E-Learning.

We reaffirm our full commitment to achieving the highest standards of quality in e-learning and providing a qualified and experienced team to ensure the success of training operations and meet the needs of trainees.

I. Complaint Reception Mechanism

  1. Receiving Complaints:

    • The Customer Relations Team organizes and registers complaints in a dedicated system, then forwards them to the relevant departments within the center.
  2. Acceptance and Rejection of Complaints:

    • Any individual may file a complaint as long as it falls within the scope of Atad Training and Consulting Center.
    • The complainant must clearly identify themselves and precisely describe the issue, state what they expect to be achieved, and provide all relevant information related to the complaint if available.
    • Complaints should be filed immediately, as complaints older than ten days will not be considered.
    • All relevant documents or emails should be attached as evidence of the complaint.
    • The Customer Relations Team reviews the complaint and determines its acceptability.
    • If accepted, a clear timeline for resolution is established, and the complainant is informed of the expected date for receiving an official response.
    • If rejected, the complainant is informed of the justified reasons.
    • If the complainant is dissatisfied with the actions taken, they may file an appeal or escalate it to a higher authority (senior management).
    • All complaints are handled with complete confidentiality.
    • The relevant authorities have the right to conduct investigations to determine the administration's compliance with laws, regulations, and policies.
  3. Handling Complaints:

    • Methods of handling complaints vary based on the type and complexity of the complaint, the procedures followed, and the initial assessment that determines if there are grounds for the complaint. Final decisions are made based on the findings, recommendations are documented, and a final report is written and communicated to the complainant.
  4. Customer Complaints Handling:

    • The customer is always right until proven otherwise.
    • The confidentiality of the complainant's information and the entity involved in the complaint is ensured, with access restricted to authorized personnel only.
    • Employees take all necessary measures to ensure the confidentiality of complaints, documents, and related information.

II. Suggestion Reception Mechanism

  1. Administration:

    • The administration takes all necessary measures to ensure the confidentiality of suggestions and related documents and information.
    • Suggestions are recorded in the name of the submitter.
    • All personnel dealing with the suggestion system must maintain complete confidentiality.
    • Confidentiality of suggestion information and data is ensured, with access limited to authorized personnel only.
    • Quality of services provided to the suggestor is not affected by the submission of any suggestion or complaint.
  2. Employee:

    • Employees are required to maintain the confidentiality of suggestions and related information and documents.
    • Employees have access to suggestion information only as required by their job role.
  3. Beneficiary:

    • Beneficiaries must provide accurate information for suggestions, avoid any misleading or malicious information against the center or employees, and provide all required information within the specified time.

III. Channels for Submitting Complaints and Suggestions

We welcome complaints, inquiries, or suggestions via the following methods:

  • Phone: +966593770712
  • WhatsApp Messages: +966593770712
  • Email: info@cstc.sa

Relevant Authorities:

  • National Center for E-Learning:

  • Technical and Vocational Training Corporation (General Administration for Private Training):

Number of Hours Number of Days Training Program Title -
5 1 Training on Virtual Classrooms 1
10 2 Cybersecurity 2
5 1 E-learning Tools 3
5 1 Instructional Design in an E-learning Environment 4
5 1 E-learning Strategies 5
5 1 The Role of the Trainer in E-learning 6