
This program is based on interaction, participation, and the exchange of experiences between participants and the trainer through training workshops and daily group exercises. It utilizes models and tools that make the training process comprehensive, ensuring that by the end of the program, participants are well-versed in the fundamentals and arts of international etiquette and protocol in organizations.
All employees and managers at all administrative levels, especially those tasked with organizational and planning duties, as well as those who can participate in committees or are assigned tasks related to the development and simplification of work procedures.
Fundamentals and Concepts of Work Method Development and Process Improvement:
1. Managerial Functions and the Importance of Work Procedures for Their Success:
- The role of managers and how effective procedures contribute to the success of these roles.
2. Concept of Work Procedures and Key Characteristics of Effective Procedures:
- Understanding what constitutes work procedures and the essential traits of effective ones.
3. Balancing Effectiveness and Efficiency of Procedures and Methods:
- Striking a balance between how well procedures work and how efficiently they operate.
4. Symptoms and Manifestations of Complex Procedures and Their Consequences (Economic, Human, and Technical):
- Identifying signs of complex procedures and the economic, human, and technical repercussions they might have.
5. Basic Concepts in Simplifying Work Procedures:
- Core ideas for making work procedures simpler and more manageable.
6. Different Approaches to Developing Work Methods and Improving and Simplifying Procedures:
- Various strategies for enhancing and streamlining work methods and procedures.
Tools for Analyzing the Current Situation to Develop, Improve, and Simplify Work Methods and Procedures:
1. Practical and Scientific Steps for Simplifying Work Procedures:
- Step-by-step approaches for making work procedures simpler.
2. Tools for Analyzing the Current Situation and Identifying Weaknesses:
- Methods for assessing the current state and spotting areas needing improvement.
3. Analysis, Documentation, and Review of Current Work Procedures (AS IS Models):
- Techniques for analyzing, documenting, and reviewing existing procedures.
4. Flow Diagram Method:
- Visual representation of procedures using flow diagrams.
5. Flow Chart Method:
- Charting the flow of activities to understand and optimize processes.
6. Cross-Functional Flowchart:
- Diagramming procedures across different functions to see how they interact.
Modern Methods in Procedure Design and Work Method Development:
1. Using Cause-and-Effect Diagrams to Solve Work Problems and Improve Procedures:
- Applying cause-and-effect diagrams to address and refine work issues.
2. Using the ESSA Method for Developing Work Systems and Transitioning to E-Management:
- Employing the ESSA approach for system development and e-management implementation.
3. Using the P&I Matrix (Importance & Performance Matrix):
- Analyzing tasks based on their importance and performance to prioritize improvements.
4. LEAN Principles for Work Method Development and Procedure Simplification:
- Applying LEAN principles to enhance work methods and streamline procedures.
5. Using the 5S Method for Improving and Simplifying Work Procedures:
- Implementing the 5S methodology to organize and simplify work environments.
6. SIPOC Model (Suppliers – Inputs – Process – Outputs – Customers):
- A framework for understanding the entire process from suppliers to customers.
Managing Process Change and Method Development:
1. Developing Work Procedures from a Change Management Perspective:
- Approaching procedure development with change management principles.
2. Using the ADKAR Methodology for Changing and Developing Work Procedures:
- Applying ADKAR to facilitate changes and development in work procedures.
3. Using KAIZEN Principles for Continuous Improvement in Procedure Simplification:
- Implementing KAIZEN for ongoing improvements and simplifications.
4. Common Mistakes in Developing and Improving Work Methods and Procedures:
- Identifying frequent errors in the process of method and procedure improvement.
5. Reengineering Processes to Address Major Work Issues:
- Utilizing reengineering techniques to solve significant process problems.
6. Employee Responses to Change and Procedure Development Initiatives:
- Understanding different employee reactions to procedural changes and development efforts.
Evaluating Development Processes for Methods and Procedures and Ensuring Continuous Improvement:
1. Key Questions Before, During, and After Work Method Development:
- Essential questions to consider throughout the development process.
2. Setting Key Performance Indicators (KPIs) to Evaluate Work Method Development:
- Defining KPIs to measure the success of method development efforts.
3. Using Benchmarking to Assess the Development Process:
- Comparing processes against best practices to evaluate and improve development efforts.
4. Work Procedures Manual (Concept and Importance):
- Understanding the purpose and significance of a procedures manual.
5. Principles for Preparing and Writing a Work Procedures Manual:
- Guidelines for creating an effective work procedures manual.
6. Personal Action Plan After Returning to Work:
- Developing a personal plan for applying new methods and procedures after returning to work.
- Acquiring Skills for Analyzing and Evaluating the Work Situation and Current Work Methods and Procedures:
- Developing the ability to assess and evaluate the existing work environment and procedures.
- Identifying Weaknesses in Current Work Methods and Procedures That Need Development or Simplification:
- Discovering areas where current methods and procedures are lacking and require improvement or simplification.
- Applying All Necessary Stages for Developing Work Methods and Procedures to Achieve the Best Situation that Meets Organizational Goals Efficiently and Effectively:
- Implementing comprehensive stages to improve work methods and procedures, aiming for an optimal state that fulfills organizational objectives with efficiency and effectiveness.
- Utilizing Modern Models, Tools, and Scientific and Practical Methods Necessary for Developing and Simplifying Work Procedures:
- Employing current models, tools, and methodologies to enhance and streamline work procedures.
- Preparing a Work Procedures Manual to Ensure Efficient and Effective Workflow in the Unit:
- Creating a procedures manual that ensures smooth and effective operations within the unit.
- High-Quality Educational Material in Terms of Content and Presentation, Designed in a Luxurious Manner:
- Providing top-notch training materials that are both content-rich and elegantly designed.
- Trainers of the Highest Standards:
- Employing trainers who are highly qualified and experienced.
- Advanced Training Tools:
- Utilizing state-of-the-art training resources and technologies.
- A Team Trained to Ensure Complete Comfort for Trainees:
- Having a team dedicated to providing maximum comfort and support to participants.
- Training Rooms Equipped with All Necessary Facilities:
- Ensuring that training rooms are fully equipped with all required amenities.
- Ability to Design Training Programs According to the Strategies of the Client Companies:
- Offering customized training programs tailored to the specific strategies and needs of the client organizations.
At Creative Sources for Training (CS), we strive to apply the highest quality standards to achieve the desired objectives through:
- Conducting Pre- and Post-Tests to Determine the Added Value of the Program:
- Administering assessments before and after the training to measure the program's impact and effectiveness.
- Relying on Workshops and Activating Interaction Between Trainers and Participants, as well as Among Participants Themselves:
- Utilizing interactive workshops to foster engagement and collaboration.
- Using the Latest Training Methods and Interactive Tools Applied Globally:
- Employing cutting-edge training techniques and interactive tools recognized internationally.
- Sharing Success Stories from Institutions That Have Achieved Significant Results:
- Presenting case studies of organizations that have successfully implemented similar training programs.
- Preparing and Producing Training Materials by Specialists and Practitioners in Similar Projects, with Luxurious Presentation:
- Developing high-quality training materials created by experts in the field and presented in an elegant manner.
- Focusing on Delivering the Training in a Distinguished Environment Suitable for the Nature of the Program, in a Premium Hotel:
- Conducting training sessions in a high-quality venue that aligns with the program's requirements.
- Conducting Programs with a Maximum of 20 Participants per Session:
- Limiting the number of participants per program to ensure personalized attention and effective learning.
- Providing Detailed Reports for Each Training Program, Including (Attendance, Participation, Assignments, Test Results, etc.):
- Delivering comprehensive reports on various aspects of the training program, including attendance, engagement, assignments, and test outcomes.